Customer Success Manager, ANZ

at  Autodesk

Job Requisition ID #
24WD84383
Position Overview
The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.
This position reports to a CSM Manager.

Responsibilities

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
• Develops and maintains close relationships with key management sponsors within a select group of named accounts (from key users to CXO)
• Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
• Accountable for overall customer satisfaction

Minimum Qualifications

• Bachelor’s degree or equivalent work experience and education
• You have 6+ years in sales, service delivery, or customer success management experience
• You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
• You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
• You thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
• You have excellent communication and presentation skills

Preferred Qualifications

• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• Understanding of Software-as-a-Service (SaaS) customer management
• Technical educational background or equivalent experience
• Master’s degree or equivalent work/education experience

• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and assists in building organizational alignment
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
• Develops and maintains close relationships with key management sponsors within a select group of named accounts (from key users to CXO)
• Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
• Accountable for overall customer satisfactio