Customer Success Manager

at  Applied Systems Inc

Job Description:
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team member will be hyper-focused on driving revenue growth through low cancellations/churn, high retention, and increased customer advocacy while being flexible and agile in responding to evolving business priorities.

WHAT YOU’LL NEED TO SUCCEED

We’re looking for someone who:

• Can work remotely or from an Applied Systems office

Your experience should include some or all of the following:

• Minimum of 2-3 years of experience in Customer Success roles demonstrating expertise of Customer Success best practices and customer retention
• Strong verbal and written communication skills to convey information to customers clearly, accurately, and concisely
• Excellent presentation skills to both create and present during client-facing meetings
• Ability to organize and prioritize tasks and projects with a high attention to detail
• Empathetic to customer frustrations and needs
• Experience working with customer and senior executive stakeholders
• Creative problem solver - understanding not only the symptoms but the underlying problems
• Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Experience with Applied’s product portfolio, including but not limited to Applied EPIC and extended solutions
• Experience with Salesforce

WHO WE ARE

For 40 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.
It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

• Provide first-class customer service, resulting in high NPS scores while maintaining a customer-centric attitude during all client interactions
• Collaborate with internal Applied teams to resolve customer issues, communicate customer product requests, and provide excellent service on a timely basis
• Understand, analyze, and solve challenging customer requests using creative solutions while setting appropriate expectations with the customer to our team and products up for success
• Develop and implement account plans to achieve customer retention and growth of relationships
• Lead quarterly business reviews: Monitoring customer perceived value, usage metrics, areas for improvement, account wins and milestones, and new product features
• Develops a deep understanding of customer business initiatives and works with customer and Applied teams to reach those goals through Strategic Success Planning
• Gauge the customers’ level of engagement with Applied and our products, providing feedback to the other internal teams regarding product and service improvements
• Continuously drive communication and customer advocacy with other Applied departments to provide insights and ensure a consistent customer experience
• Occasionally travel for customer events or team offsite meetings