Customer Success Manager - AWS

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
The AWS Customer Success Manager is a key post-sales role responsible for ensuring our customers’ success with AWS services purchased through CDW Canada. This individual will work closely with customers to understand their needs, provide expert guidance, and ensure they achieve their business goals using AWS.

OTHER REQUIREMENTS

• 
  AWS Associate SA Certification, preference for Professional SA Certification
• 
  Proven ability to drive continuous value of solution(s)
• 
  Familiarity working with clients of all sizes
• 
  Impeccable written and verbal communication skills
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  Detail oriented and analytical
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  Strong team player but still a self-starter
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  Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
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  Stay up to date on products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature, seminars, and online training
• 
  Knowledge and proven success of engaging and working with sales teams
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  Strong interpersonal and presentation skills, including consulting skills
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  Strong passion for learning and teaching others
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  Ability to think creatively and come up with proactive ideas that will increase sales
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  Strong problem-solving skills
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  Must be able to communicate effectively and in a constructive manner with management, peers and coworkers
• 
  Proficient in Microsoft office applications
  Pay range: $65,000 - $97,000 depending on experience and skill set
  Annual bonus target of $30,000 subject to terms and conditions of plan
  Benefits overview: https://careers.cdw.ca/pages/benefits
  At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate’s prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

The CSM role will also focus on lifecycle management of AWS solutions.