Customer Success Manager

at  Axonify

Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done.
Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If you’re looking for a meaningful product and a great company culture, let’s talk!
The Customer Success Manager acts as the primary point of contact, and trusted advisor to our Axonify customers. With a focus on driving value for our customers the Customer Success Manager is responsible for ensuring the customer’s ongoing success, renewal and growth.
This role cultivates relationships at multiple levels of the organization, and works closely with the customer’s leadership to understand their goals, objectives, and how they define and measure success. The Customer Success Manager is responsible for co-creating and documenting the strategy that ultimately ensures the customer achieves their goals, and for demonstrating that value in ongoing customer touch points such as QBRs.
Internally, The Customer Success Manager will also work within an account team model to collaborate with the broader Axonify team - including Client Sales, Customer Solutions, Implementations, Customer Care & Product- to equip customers with common practices for developing an effective content strategy and maximizing adoption of the current and future capabilities of the platform. They work to ensure that as their (and Axonify’s) business evolves, they build and execute action plans along-side their customers to ensure long-term success with Axonify.
Reporting to the Director, Customer Success this role will assume ownership of 20-40 customer relationships and ensures these customers are equipped for long-term success with Axonify.

Please refer the Job description for details