Customer Success Manager, Broadcasting & Streaming (Stockholm, Hybrid)

at  Net Insight

DO YOU WANT TO SHAPE THE FUTURE OF MEDIA WITH US?

Do you thrive in a customer interacting role, where tech and people come together?
Are you a collaborative and humble individual who loves to see clients succeed in getting the most out of technical solutions?
Want to deliver our top tier products in broadcasting, and streaming, ensuring viewers all over the world a stellar experience?
Want to learn more about our products and get to know our people?
Make sure to check us out on LinkedIn and Youtube!

Good to knows:

• We value work-life balance and have a hybrid work set-up (50/50)
• This is a full-time, permanent position
• Located in our HQ in Solna, Stockholm
• Our corporate language is English
• Some traveling will be expected in this rol

You’ll be the newest addition to our Customer Success unit (consisting of 10 peers) and act as our client’s co-pilot in implementing our stellar Media products (hardware + software), to customers all over the world!
At Net Insight, the Customer Success Manager plays a pivotal role in ensuring seamless deployment and maximizing the value derived from our products.

Your key responsibilities

• Guide and Grow: Lead a smooth onboarding experience by configuring and optimizing our solutions, also being the trusted advisor for all phases of the customer lifecycle
• Empower and Educate: Deliver targeted training and support, enabling customers to fully leverage our technology in their unique settings
• Monitor and Motivate: Keep a keen eye on performance metrics to ensure continuous engagement and alignment with customer goals

Good to knows:

• We value work-life balance and have a hybrid work set-up (50/50)
• This is a full-time, permanent position
• Located in our HQ in Solna, Stockholm
• Our corporate language is English
• Some traveling will be expected in this role