Customer Success Manager

at  CargoSnap

As we rapidly expand our global presence, we are looking for a results-driven and dynamic Customer Success Manager to join our team in Utrecht! As we are a very practical, hands-on company (and so are our customers), we expect your personality to be the same. You are ready to roll up your sleeves, get things done, and bring your energy to the table.
Full-time · Utrecht (HQ)

WE ARE CARGOSNAP

At Cargosnap, we live by integrity, honesty, and of course have fun along the way. Imagine having a new idea and pitching it to the team during a ping pong match, a game of pool, and a Friday afternoon beer. Because we believe in the power of the team, every one of us (from interns to the CEO) can implement their own ideas and have a direct impact on the business. And if it doesn’t work? Making mistakes is our mantra to become better, learn, and succeed the next time.
With clients all across the world, we’re looking for a Customer Success Manager to take all our client efforts to the next level. You will be part of a team of three Customer Success Managers while working hands-on with our prospects and current clients. Besides that, you’ll be working closely with the Customer Success Team lead, CRO, and global sales and marketing teams.
Cargosnap is a Dutch startup with headquarters in idyllic Utrecht. Yet, as we have global ambitions, our team is located all over the world. We have people in Brazil, Greece, and the Netherlands.

QUALIFICATIONS

• 1-2 years of hands-on experience in B2B SaaS, in a similar (customer facing) role such as Customer Success, Sales, Account Management or (Tech) Support. Ideally within the high-energy, fast-moving world of start-ups or scale-ups.
• Fluent in English & Dutch with bonus points if you can charm customers in German or any other EU language.
• Able to work from the office in Utrecht at least 3 days per week.
• You thrive working within a fast-paced, dynamic environment. You see every challenge of rapid growth as another hidden opportunity.
• You’re a proactive go-getter who doesn’t wait for instructions—you see an obstacle or opportunity and dive right in.
• Affinity with Logistics & Supply chain would be an advantage