Customer Success Manager, CashAnalytics

at  GTreasury

Customer Success Manager, CashAnalytics
Customer Success Manager, CashAnalytics (Ireland, Hybrid)
CashAnalytics, a GTreasury solution, is a leading financial technology company, providing cash forecasting and cash flow analytics solutions to mid and large cap companies around the world. Our cloud-based software solutions are used by companies across a broad range of industries and thousands of users, on a daily basis.
As our business grows, we are rapidly expanding our team and are looking for a bright self-motivated customer facing Customer Success Manager to be the primary point of contact for our customers ensuring they get maximum value from the CashAnalytics platform on a day-to-day basis.
The ideal candidate will be a team player with a strong interest in technology.

What We’re Looking For:

• Optimism and Curiosity: Your optimism helps you see solutions where others see obstacles, and your curiosity drives you to forge paths toward success.
• Question Asking and Problem Solving: Flexible and insightful, you know there’s no one way to build a feature or phase a release plan. You’re adept at navigating challenges, asking the right questions, and discovering the best paths forward under varying business conditions.
• Collaboration and Growth Mindset: Recognizing that software development is a team sport, you value collaboration and are continually seeking to improve your skills and contribute to the team’s success.

What You’ll Do:

• Manage onboarding of new clients
• Develop a clear understanding of client businesses and goals
• Proactively engage work with existing clients to help them achieve their goals
• Provide ongoing training and support to all clients and users
• Manage the roll-out and adoption of new features and functionality
• Capture and channel client feedback to product and technical teams
• Monitor client activity and engagement
• Work with product and technology teams on new product development

Who We’re Looking For:

• A track record in a client facing role (3-5 years)
• Finance/treasury experience (financial qualification desirable)
• A positive, problem-solving outlook and approach
• Ability to understand and interpret client requirements
• Strong data analytics and data manipulation skills
• Ability to manage a corporate client relationship
• Strong interest in technology and software
• Clear written and verbal communicator
• Well-organised with the ability to multitask across numerous projects
• Strong presentation skills
• Desire to stay on top of industry trends and new technologies with the goal of always moving towards best practice

Education Requirements:

• Bachelor’s degree in Finance, Marketing, Business or related field preferred

What You Will Get:

• Great benefits, culture, and the ability to work remotely
• A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.”
• A great management team and reporting structure that supports you and your growth
• A culture of open collaboration and problem solving
• An empowered role on the Global Customer Success team, directly responsible for managing customer experience and driving revenue growth

About GTreasury:
GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization’s potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury’s global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide.
At GTreasury, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply!
Job ID 331

• Manage onboarding of new clients
• Develop a clear understanding of client businesses and goals
• Proactively engage work with existing clients to help them achieve their goals
• Provide ongoing training and support to all clients and users
• Manage the roll-out and adoption of new features and functionality
• Capture and channel client feedback to product and technical teams
• Monitor client activity and engagement
• Work with product and technology teams on new product developmen