Customer Success Manager, CashAnalytics

at  GTreasury

Customer Success Manager, CashAnalytics
Customer Success Manager, CashAnalytics (Ireland, Hybrid)
CashAnalytics, a GTreasury solution, is a leading financial technology company, providing cash forecasting and cash flow analytics solutions to mid and large cap companies around the world. Our cloud-based software solutions are used by companies across a broad range of industries and thousands of users, on a daily basis.
As our business grows, we are rapidly expanding our team and are looking for a bright self-motivated customer facing Customer Success Manager to be the primary point of contact for our customers ensuring they get maximum value from the CashAnalytics platform on a day-to-day basis.
The ideal candidate will be a team player with a strong interest in technology.

What We’re Looking For:

• Optimism and Curiosity: Your optimism helps you see solutions where others see obstacles, and your curiosity drives you to forge paths toward success.
• Question Asking and Problem Solving: Flexible and insightful, you know there’s no one way to build a feature or phase a release plan. You’re adept at navigating challenges, asking the right questions, and discovering the best paths forward under varying business conditions.
• Collaboration and Growth Mindset: Recognizing that software development is a team sport, you value collaboration and are continually seeking to improve your skills and contribute to the team’s success.

What You’ll Do:

• Manage onboarding of new clients
• Develop a clear understanding of client businesses and goals
• Proactively engage work with existing clients to help them achieve their goals
• Provide ongoing training and support to all clients and users
• Manage the roll-out and adoption of new features and functionality
• Capture and channel client feedback to product and technical teams
• Monitor client activity and engagement
• Work with product and technology teams on new product development

Who We’re Looking For:

• A track record in a client facing role (3-5 years)
• Finance/treasury experience (financial qualification desirable)
• A positive, problem-solving outlook and approach
• Ability to understand and interpret client requirements
• Strong data analytics and data manipulation skills
• Ability to manage a corporate client relationship
• Strong interest in technology and software
• Clear written and verbal communicator
• Well-organised with the ability to multitask across numerous projects
• Strong presentation skills
• Desire to stay on top of industry trends and new technologies with the goal of always moving towards best practice

Education Requirements:

• Bachelor’s degree in Finance, Marketing, Business or related field preferred

What You Will Get:

• Great benefits, culture, and the ability to work remotely
• A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.”
• A great management team and reporting structure that supports you and your growth
• A culture of open collaboration and problem solving
• An empowered role on the Global Customer Success team, directly responsible for managing customer experience and driving revenue growth

• Manage onboarding of new clients
• Develop a clear understanding of client businesses and goals
• Proactively engage work with existing clients to help them achieve their goals
• Provide ongoing training and support to all clients and users
• Manage the roll-out and adoption of new features and functionality
• Capture and channel client feedback to product and technical teams
• Monitor client activity and engagement
• Work with product and technology teams on new product developmen