Customer Success Manager

at  CMcom

Be part of CM.com. Step into a role where you’ll be empowered to connect and drive change at CM.com. We are looking for a Customer Success Manager who is ready to grow our SaaS, CPaaS and all-in-one event management platform.
At CM.com, we’re passionate about empowering businesses to deliver incredible experiences to their users. This is not just a job, it’s an opportunity to change the way businesses and people connect.
You may already know us from those seamless SMS or WhatsApp messages you receive, the tickets you effortlessly grab for that upcoming festival, pay for anything with our payment solutions, or even through chatting with the helpful AI chatbot for support. All our services are integrated into our unique business structure, which consists of four business units: Connect, Pay, Live & Engage.
Our people are the spark that ignites innovation. CM.com colleagues are fueled by a passion for technology and a dedication to making a difference.
Since 1999, our philosophy has remained the same: “Do what you like, do what you’re good at, and contribute”.

You will become part of the local Belgian Sales team but you’ll also become part of our entire Live, Engage and Connect BU’s. Your colleagues are the Account Executive and Account Management team, a diverse, high-performing and close-knit team that delivers value to all our clients on a daily basis. You’ll report directly to Country Lead of Belgium.
As a Customer Success Manager, you will play a pivotal role in ensuring our clients derive maximum value from our Engage, Live and Connect Platform, achieve their desired strategic goals, and ultimately become our brand advocates. Your primary focus will be to foster strong relationships with our clients, helping them realize the full potential of our products while expanding their usage and portfolio.
You will have the autonomy to achieve business goals with your clients and grow your portfolio. You will be the main point of contact and a business coach for your clients.
In addition, you will be involved in the ongoing review of the department’s processes, with a strong focus on continuous improvement where you will be able to contribute your ideas and perspective to move the team forward in a better way if possible.