Customer Success Manager - Commodities & Energy

at  London Stock Exchange Group

YOU WILL BE THE OWNER OF CUSTOMER SUCCESS PLANS AND THE DELIVERY OF ALL AGREED UPON ACHIEVEMENTS. YOU WILL VISIT CUSTOMERS AND ESTABLISH PARTNERSHIP WITH KEY PARTNERS AND USER COMMUNITY TO ENSURE WE ARE DELIVERING THE ULTIMATE CUSTOMER EXPERIENCE. YOU WILL PARTNER WITH THE ACCOUNT MANAGERS AND SALES LEADERS PROVIDE INSIGHTS ON CUSTOMER HEALTH TO DRIVE RETENTION AND GROWTH. ADDITIONALLY, YOU WILL COLLABORATE WITH MARKET DEVELOPMENT AND CUSTOMER PROPOSITION TO PROVIDE THE VOICE OF THE CUSTOMER TO ALIGN CUSTOMER NEEDS WITH OUR PRODUCT ROADMAP. FURTHERMORE, YOU WILL WORK WITH OTHER SALES LEADERS AND HORIZONTAL TEAMS TO ACHIEVE SUCCESS FOR OUR CUSTOMERS AND LSEG.

Role Overview

• Develop and execute the revenue retention strategy and customer success plan for Commodity accounts to drive revenue retention
• Deliver highly engaging customized workflow-based customer engagements
• Build deep relationships with key customer stakeholders to advise engagement strategy and build “LSEG advocates”
• Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
• Monitor customer health, adoption metrics, renewals and execution of customer success plans
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Contribute to overall vision and strategy of the Customer Success Management Group

Role Overview

• Develop and execute the revenue retention strategy and customer success plan for Commodity accounts to drive revenue retention
• Deliver highly engaging customized workflow-based customer engagements
• Build deep relationships with key customer stakeholders to advise engagement strategy and build “LSEG advocates”
• Participate in industry events alongside the team to develop networking, brand presence, and stay up to date on industry trends
• Monitor customer health, adoption metrics, renewals and execution of customer success plans
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Contribute to overall vision and strategy of the Customer Success Management Grou