Customer Success Manager

at  Concord

CONCORD (NOUN) CON·CORD \U007C A STATE OF AGREEMENT; HARMONY

With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract execution to deadline management, Concord brings simplicity to the entire contract lifecycle.
Contract Lifecycle Management (CLM) has been the fastest growing software industry for the past five years. With 95% of the world’s companies still managing their agreements manually, analysts predict that CLM will soon become the 3rd largest software industry behind ERP and CRM.
Concord is a product-centric and customer-first company with offices in the USA and France. Through its product and company culture, Concord incorporates the values Passion, Humility, and Integrity in everything.

REQUIREMENTS

• Minimum of 2 years in a customer-facing, customer success field, or similar
• Experience on a SaaS product is a strong plus
• Strong communication skills
• Ability to collaborate with colleagues on various projects
• Excellent technical and computer knowledge
• Great organizational and time management skills
• Local to Austin TX, this position is in-office

Reporting to our Head of Customer Success, you will contribute to an excellent customer experience by providing end-to-end management of the customer accounts assigned to you. You will perform onboardings, answer support tickets, provide quarterly reviews and trainings, and reportings.