Customer Success Manager

at  Content Guru

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

WHAT WE ARE LOOKING FOR…

We are looking for a focused, customer-driven professional to join our team. As a Customer Success Manager you will be responsible for working directly with our valued clients to understand their challenges and leverage our existing solutions to improve their customer and user experience.
The Customer Success Manager works across the Content Guru functions to accelerate customer successes. You will be entirely customer-focused and be responsible for identifying opportunities for future growth and leading the Customer Satisfaction framework. The ideal candidate will be a highly experienced senior customer-facing professional with a proven track record of delivering transformation change projects through stakeholder management.