Customer Success Manager

at  ConvaTec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of atrisk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
To learn more about Convatec, please visit http://www.convatecgroup.com
Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Customer Success Manager and you’ll do the same
Are you that fun and sociable person with a passion for finding the right solution together with the ostomate wearer so they can live a carefree life? And would you like to work at an organization where caring for their patients and employees is key? Then this Customer Success Manager opportunity is ideal for you!
As Customer Success Manager, you are the point of contact for ostomates. You are the link between customer demand and solution. You do this by asking the right questions and then providing customers with honest and tailor-made advice.
Besides customer contact, there are many other tasks such as supporting the Sales team.
Together with your colleagues in your team of four, you ensure that pre-set objectives are achieved. You work independently and creativity and responsibility are appreciated.

• Develop new sales opportunities using outbound calls, E mails and live chat
• Is a team player who understands the teams needs and shares ideas/suggestions
• Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate the best Convatec products
• To keep updated with all new products and services available to our customers
• Communicates effectively – both verbally and in writing with end users of our products
• Has an interest in end users, especially with a stoma
• Has an excellent understanding of the Convatec service offering and is able to position key benefits providing solutions and advocating customer choice
• Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our end users
• Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
• Uses open questions and good questioning technique to identify an opportunity to upgrade a competitor user onto a Convatec solution and service
• Develops relationships with customers through empathy and diplomacy