Enghouse Network is on the hunt for a high-energy, results driven Customer Success Manager to expand our existing client base and deliver on sales targets assigned (targeting existing and new customers), to promote our in house developed BSS, VAS & OSS solutions & products to various client verticals (Telco, Government, Transport and Utility) in the European markets. You are to work closely with our B2B customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction and will be a point of escalation. Additionally, you will also be responsible for growing our client base to hit and exceed sales target.

ABOUT US:

Enghouse Networks technology portfolio spans Business Support Systems (BSS), Operations Support Systems (OSS), Mobile Value-Added Services (VAS), Network Security, Control & Routing Automation, all of which are designed to deliver strategic value for next generation communication service providers and telecommunications businesses around the globe. Enghouse Networks is a member of GSMA and the TM Forum.
Enghouse Networks is a subsidiary of Enghouse Systems Limited, a publicly traded Canadian-based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol ENGH. Enghouse Systems serves several distinct vertical markets through its three divisions, each developing and selling enterprise-oriented applications software.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request.

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• Proactively work directly with small to medium business customers interacting with various levels of management ranging from Directors to C-level executives.
• Focus on driving customer value and satisfaction through the entire customer life cycle with Enghouse.
• Responsible to drive the expansion and growth of Enghouse market share by establishing and cultivating contacts in the C-Suite level, resulting in a qualified pipeline of prospective new clients
• Traveling within the allocated region (25-50%) to foster business development and meet sales objectives
• Leverages external relationships and personal networks to generate sales leads for territory
• Identify the health status of accounts and develop plans that drive retention, upsell and cross-sells with customers
• Drive customer outcomes with a deep understanding of customers’ success criteria, business drivers, and initiatives.
• Establish clear business goals, timelines, priorities and metrics for success.
• Be the voice of the customer by advocating their needs between cross-functional teams to drive a world-class customer experience
• Develop and conduct Quarterly Business Reviews to measure progress against goals and evaluate opportunities for improvement.
• Report into the VP Sales, Networks EMEAA