Customer Success Manager (f/m/d)

at  Digital Realty

YOUR PROFILE

• Bachelor’s degree in Business Administration, Engineering or equivalent (e.g. industrial clerk, technical communication assistant)
• Min. 5 years’ experience in an international environment and in dealing with international customers
• Ideally experience in a data center or telecommunication sector
• Experienced in Customer Support, CRM, Service Management or equivalent
• Experienced in contract and SLA management, CSI and Process Management
• Good Knowledge in Customer management within IT, telecommunications or data center industry
• Excellent communication and interpersonal skills with a high customer focus
• Fluent in German and English

A BIT ABOUT US

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We’ve 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

By joining our team, on the (Technical) Manager (f/m/d) Customer Success position, you will be a part of our Customer Success Team in Frankfurt and ensure that the contractually agreed services are delivered to our red-carpet clients. You will be accountable for the end to end holistic delivery of the agreed operational service, managing the customer interface on all elements of the operational contract across internal functions, processes and people building a stronger relationship. Your goal will be to increase the understanding of the customer and develop continuous improvement programs focused on enhancing the customer’s operational experience.