Customer Success Manager (f/m/d)

at  VisionAI GmbH

YOUR MISSION

VisionAI is a fast-growing AI startup leading the charge in transforming online retail with cutting-edge AI technologies. Our mission is to level the playing field by equipping all online retailers, not just industry giants like Amazon, with intelligent tools that enhance data-driven decision-making. Our diverse team, made up of former online retailers and data scientists, is dedicated to bringing e-commerce stores into the AI age.
We need you to guarantee the highest support quality and make sure our customers’ feedback is heard. Together with our Customer Success team you are the link between the company and our customers. We need you to provide the best support and to channel our customers’ feedback into our product roadmap.

ABOUT US

VisionAI is a fast-growing AI startup based in Bielefeld and London. We are leading online commerce into a new era with the help of AI technologies. We transform e-commerce with the help of intelligent tools and give our customers a competitive advantage through data-based decisions. We bring e-commerce stores into the AI age and enable online retailers to keep up with the giants around Amazon & Co.
About us: Our team consists of former e-commerce retailers and data scientists who are convinced that online retailers should have access to the latest AI technologies to make the store experience an exceptional one for their customers.
Through our strong research background, we are able to develop new methods in the field of visual AI and manage to expand the possibilities of these technologies and bring them into application.

HERE IS AN OVERVIEW OF YOUR RESPONSIBILITIES IN OUR TEAM:

• Oversee a portfolio of up to 70 E-Commerce customers
• Develop and foster trustworthy relationships with customers, serving as their main point of contact and trusted advisor throughout their journey with VisionAI
• Focus on customer-centric prioritization to ensure every customer receives appropriate attention and service
• Advocate for the customer by translating their needs into concrete product requirements
• Partner with product experts to ensure the seamless onboarding of new customers, setting them up for long-term success with VisionAI
• Deliver professional customer support through email, chat, and phone
• Continuously enhance and refine Customer Relationship Management processes - for example:
• Utilize data-driven insights to effectively promote customer adoption, retention, and overall satisfaction
• Spot opportunities for upselling and work closely with the Growth Manager to create actionable expansion strategies

What we are expecting from you in this role:

• 3-5 years of experience in customer-facing roles, handling a broad portfolio of clients, ideally in a SaaS environment
• Strong skills in prioritization and execution - driven by customer needs, business impact, and growth potential
• Exceptional communication skills and sales affinity
• In-depth knowledge of value drivers within recurring revenue business models
• Analytical mindset paired with a strong sense of accountability and ownership
• Ability to thrive in a dynamic environment, adapt quickly to challenges, and maintain a positive attitude
• Fluent in both German and Englis