Customer Success Manager (f/m/x) - Singapore

at  D4L data4life gGmbH

HI THERE!

Embark on an exciting journey with us as we expand our team in Singapore, dedicated to advancing medical research. Join a dynamic environment where every contribution matters, empowering researchers with the essential software tools they require. Explore endless learning opportunities, uncover new horizons, and make meaningful contributions towards transforming healthcare.

GOOD TO KNOW

To be considered for this position, please apply through our official jobs portal. Applications submitted via email or other means may not be reviewed in a timely manner.

ABOUT US

Data4Life is a nonprofit organization with the vision of making the world a healthier place. With an international team, we work together on the mission to digitize health research. By linking technology and research, we make health data available to research in a comprehensive, digital and secure way. Our interdisciplinary team in Potsdam, Berlin and Singapore brings together experts from fields such as product development, digital engineering, data security and science. Data4Life was founded in 2017 and is funded by the Hasso Plattner Foundation.

You will be in charge of the software project delivery life-cycle which includes contract negotiations, scope management, resource planning, project reporting, risk management and stakeholders management. Responsibilities will include:

• Accomplishes strategic objectives by overseeing multiple project activities
• Manage software engineering project delivery life-cycle within scope, schedule and budget using project management processes and standards
• In charge of the various stages of projects covering requirements gathering, design, software development, delivery, integration, data migration and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule and risks are clearly understood and communicated to team members and customers
• Maintain the relationship with all stakeholders, both internally and with customers, provide regular and accurate progress updates und problem reporting
• Participate in pre-sales activities