Customer Success Manager (French Market)

at  Trackunit

Before you start reading the details, here are some highlights that we hope will spark your curiosity:

• Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world.
• Build and expand customer partnerships is at the forefront of this role
• Enjoy high impact, speed, and visibility across Trackunit and select partner organizations - engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management.

We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit’s products and services through a program-based and consultative approach.
With locations all over the world as well as in Denmark and the Netherlands, we offer you a flexible setup with the possibility to work from one our locations in or remotely from anywhere in Denmark or the Netherlands.
We also expect you to be able to travel to our partners’ offices in France when required.

WHO ARE YOU IDEALLY?

• Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
• Troubleshooting skills, analytical thinking, perseverance, and patience.
• A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
• Delivering quality service on multiple accounts with tight deadlines.
• Curious and works well in an international, global environment where everyone wants to learn and collaborate.
• A self-starter, who works well as a team and takes on all tasks with true commitment.
• Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry.
• Speaking french on a professional level, as you will responsible for our customers in France.
  Don’t meet every single requirement? No worries - this is what we’re looking for ideally, but if you’re super excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply.

PRIMARY RESPONSIBILITIES:

• Serve as the voice of the customer and advise them throughout the entire lifecycle.
• Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and kept in the loop on upcoming feature releases etc.
• Set-up and host cadence calls with the customer.
• Being the customers designated point of contact.
• Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
• Prepare and support customer presentations and Executive Business Reviews.
• Analyze data and collect feedback to support continuous improvement across all areas
• Proactively share best practice, facilitate training sessions and workshops.

OBS: WE ARE CURRENTLY ENJOYING SOME DOWNTIME, WHICH MEANS THAT WE WILL FIRST CREATE AN OVERVIEW OF APPLICATIONS IN MID AUGUST. WE HOPE YOU WILL ENJOY SOME DOWNTIME AS WELL!

• Don’t waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that’s not in the cover letter.
• Virtual meet and greet. Meet with Kenn Gudbergsen (Director of Customer Success, EMEA and leader for this position).
• Interview with Kenn and other relevant colleagues, who are relevant for you to meet and who you potentially will work closely with.
• Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
• If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
• Offer presentation and walk-through. We’re lucky to have you!