Customer Success Manager

at  Full Fabric

OVERVIEW

Do you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? Are you open to feedback and use it to drive positive growth for yourself and others? If so, consider joining our dynamic and innovative Ed Tech company as a Customer Success Manager, where you will play a crucial role in ensuring the success and satisfaction of our clients. As a Customer Success Manager, you will be the primary point of contact for our educational partners, fostering strong relationships, garnering your hands-on technical capabilities, and ensuring customers derive maximum value from our industry-leading product.

REQUIREMENTS

We’re looking for someone with the skills and experience to excel in a fast-paced, dynamic environment:

• Experience managing client relationships and strategic accounts for a SaaS product.
• Customer-centric approach, providing tailored solutions.
• Expertise in client onboarding and driving product adoption, aligning product capabilities with client business goals
• Skilled in upselling, cross-selling, and managing renewals.
• Experience delivering client training and providing efficient support.
• Ability to analyze client data, report on performance, and identify improvements.
• Fluency in English is mandatory

In this role, you will be responsible for the following: