Customer Success Manager - GERMAN speaking - (m/w/d)

at  Cision

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

KEY RESPONSIBILITIES:

• Accountable for the overall health and success of a portfolio of customers
• Partners with the Account Management team to develop an overall account plan and strategy including customer goals, preferred outcomes, and pain points
• Building and maintaining strong customer relationships to continuously improve the overall customer experience whilst maximising RoI
• Responsible for driving retention and expansion of our customers, including identification of upselling and cross-sell opportunities while then partnering with sales colleagues to close
• Drive Client Success best practices around periodic Business Reviews, Client Success Planning, adoption strategies, governance, and advocacy
• Responsible for proactive outreach to customers within their portfolio, driving high-impact and high-value activities
• Proactive and reactive response to identified risks threatening customer experience and ultimately the renewal
• Acts as a point of escalation and resolution for customer issues
• Represent their customers to key Cision stakeholders where required including providing feedback on product and service enhancements
• Works cross-functionally and build strong relationships with New Business Sales, Account Management, Customer Support, Onboarding, and Training teams
• Demonstrates use of Cision software and key functionality to drive adoption aligned to customer’s outcomes and goals
• Performs other duties as required