Customer Success Manager (German Speaking)

at  Sitetracker

THE OPPORTUNITY

We are looking for a native/fluent German speaking Customer Success Manager to join our growing Customer Success team.
We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in EMEA. As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform. As the customer’s main point of contact, you will demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives. Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy (and more) to ensure the retention and growth of our customers.

THE SKILL SET:

• Professional working level efficiency communicating in German as a minimum
• Worked in SaaS company
• Adept at creating and executing a success plan, with a particular focus on identifying business outcomes and demonstrating business value for the customer
• Demonstrable experience working with mid-tier customers
• Ability to work with customers across multiple industries
• A demonstrable history of working with senior stakeholders across your customer’s organisation
• Have the ability to identify, deliver and demonstrate a solution’s value to customers
• Ability to create and deliver a high-touch communication plans
• Technical aptitude and understanding of a deployed solution
• You are a self-starter and committed to personal development
• History of passion and enthusiasm for Customer Success

Please refer the Job description for details