Customer Success Manager (German-speaking)

at  Taulia

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

• At least 5 years of professional experience.
• Previous experience in Working Capital programs, Trade Finance, Procure-to-Pay, Supply Chain, and/or Business Consulting preferred.
• Background in Working Capital Management, Purchase to Pay process, and/or Supply Chain Finance. Comfortable with financial concepts.
• Experience with/in, enterprise, global, or large-scale projects, with a strong business acumen and understanding of organizational issues and challenges.
• Led live and web-based meetings while effectively presenting concepts.
• Experienced and strong customer-facing skills including handling difficult conversations.
• Exceptional communication skills (written, verbal, and active listening).
• Personable, and able to develop and maintain strong relationships.
• Credible and confident, comfortable working a room while providing an engaging presentation.
• Intellectually curious.
• Naturally curious and a strategic thinker with problem-solving skills.
• Organized and detail-driven, while also mastering the big picture.
• Embracing change and thriving in a fast-moving environment.
• Effective under pressure, skilled in managing customer escalations.
• Comfortable with learning new software and with intermediate to advanced Excel skills.
• German and English language proficiency is required.
  Taulia is an Equal Opportunity Employer -Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

• Designing the strategy for business case achievement by closely working with the customer.
• Taking responsibility for forecasting Taulia’s revenue from the business programs. Assisting in the execution of strategies with customers to drive revenue results for both the customer and Taulia.
• Participating in customer workshops and bridging business goals to all aspects of delivery.
• Building relationships with senior stakeholders at assigned clients.
• Leveraging proprietary Taulia data analytics technology to execute a detailed analysis of the business program and supplier behavior.
• Defining and presenting recommendations to improve and grow the customer’s program based on Taulia’s prescriptive data analytics. Gain customer action to move on the recommended steps.
• Collaborating with the Supplier Marketing and the Supplier Sales team in the execution of campaigns that are part of developing the customers’ business program.
• Supporting change management activities required by the customers to fully adopt the Taulia platform and achieve their business objectives.
• Leading business reviews with assigned customers including creation of presentations.
• Nurturing the operational relationships of each assigned customer. Checking in regularly, monitoring progress-to-goal, and ensuring the program stays on track. Managing business escalations, when required.
• Engaging in contract renewal activities with the customers when required.
  The primary focus of the Customer Success Manager is to help Taulia’s customers achieve their business goals, thereby maximizing revenue for Taulia (both Subscription and Early Payment revenue). The Customer Success Manager will own a portfolio of customers and balance their time across a number of activities and customers simultaneously.