Customer Success Manager Germany

at  Archipel Academy BV

WE ARE LOOKING FOR A CUSTOMER SUCCESS MANAGER GERMANY!

Archipel is Europe’s leading all-in-one learning platform. We see it as our mission to change the way we learn and develop and to make it future-proof. We offer a Saas solution that helps employees take the next step through smart algorithms, high-quality scans and personal learning advice. So that ‘lifelong learning’ becomes a reality; we call it growing without limits.
And grow without limits we certainly do! We are therefore looking for a Customer Success Manager Germany!

As Customer Success Manager, you fulfil a role at the interface of project and account management, implement new learning platforms, carry out consultancy assignments for clients and advise and help clients by handling support tickets. You ensure optimal customer satisfaction together with your colleagues from the various departments. In doing so, you keep a keen eye on existing turnover and on every commercial opportunity you come across in your client package. You configure and test the set-up of a new learning platform in cooperation with the client and you guide ‘your’ client in using the platform. This way, you ensure that your client gets the most out of the learning platform. By knowing your clients’ challenges and advising them, you create your own consultancy assignments. For one project, you pull the cart yourself and communicate with the client about content, progress and hours. For another project, you work together with a project manager and fine-tune the planning and progress.
With a commercial and critical eye, you also see room for new business and for process improvement, and you provide input for quotation and tendering processes. Finally, you are known by clients as a competent and proactive discussion partner and you are appreciated for your versatility and drive.