Customer Success Manager - Germany

at  bunch

bunch is building the backbone of private markets, combining exceptional expertise, operational excellence, and frictionless technology. The platform enables funds and private investors to seamlessly and securely set up and manage their investment entities.
To expand our core team, we’re seeking a passionate Customer Success Manager who wants to play a pivotal role in growing our business and revolutionising the private markets.

HOW THE ROLE CONTRIBUTES TO THE COMPANY’S VISION

Customer happiness is paramount to our success, and building a dedicated team to their accounts is crucial. This role will serve as customers’ main point of contact, ensuring their satisfaction and driving upsells, referrals, and positive feedback.

TOP RESPONSIBILITIES

• Serve as the main point of contact for customers, liaising between operations, product, sales, business development, and legal teams.
• Drive deals and customer tasks as the project manager throughout each stage of the customer lifecycle after sale.
• Build and maintain relationships with customers, driving upsells and gathering feedback through retrospectives.
• Take ownership of customer satisfaction metrics including NPS, upsells, referrals, and escalations.