Customer Success Manager, Germany

at  Semperis

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years. With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management.
If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills—we’d love to meet you.

WHAT WE ARE LOOKING FOR:

We are looking for a Customer Success Manager to join our team in EMEA.

As a Customer Success Manager, you’ll collaborate closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers & Semperis.
Customer Success Managers are strategic and empathetic communicators who are able to nurture relationships across multiple client accounts. Our strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. The CSM also onboard new customers in their assigned territory.
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Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals.

• Track and report on customer health
• Gather insights to feedback to Product Development teams and collaborate on new developments to ensure the product suits our client’s needs.
• Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers’ operations.
• Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
• Identify potential customer references and assist with development of customer case studies
• Maintain an understanding of Semperis technology, products, and services
• In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program