Customer Success Manager

at  HALO Technologies

HALO Technologies is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we’re passionate about safety and innovation, constantly staying ahead of threats and reducing risk.
What sets HALO apart is not just the cutting-edge technology we develop but the culture we’ve nurtured. Our team embodies openness, transparency, and a “one team” spirit. We’re a group of passionate individuals, all working on exciting and impactful projects. Here, you’ll find an environment that fosters collaboration, creativity, and a shared sense of purpose.

POSITION OVERVIEW:

We are seeking a dynamic and results-driven Customer Success Manager to join our team. The ideal candidate will be passionate about customer satisfaction and retention, with a strong background in building and maintaining relationships within the law enforcement, private security, retail, and healthcare sectors. The Customer Success Manager will play a pivotal role in ensuring our clients derive maximum value from our products and services, driving long-term success and loyalty.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, or related field; or equivalent combination of education and experience.
• Minimum of 4 years of experience in customer success, account management, or related roles, preferably within the technology or software industry.
• Demonstrate a growth mindset by continuously seeking opportunities to build scalable processes to drive customer success and organizational growth.
• Proven track record of building and maintaining strong customer relationships, with a focus on driving customer satisfaction and retention.
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
• Strong problem-solving and conflict resolution skills, with a customer-centric approach to addressing issues and challenges.
• Ability to thrive in a fast-paced, dynamic environment, with a high degree of adaptability and resilience.
• Experience working with law enforcement, private security, retail, or healthcare organizations is highly desirable.
• Familiarity with CRM software (e.g.,Hubspot/Salesforce) and customer success platforms are a plus.

• Develop and nurture strong relationships with key stakeholders within assigned customer accounts, including law enforcement agencies, private security firms, retail chains, and healthcare providers.
• Serve as the primary point of contact for customer inquiries, escalations, and requests, ensuring timely and effective resolution of issues.
• Collaborate cross-functionally with sales, product management, and technical support teams to advocate for customer needs and drive product enhancements.
• Conduct regular check-ins and business reviews with customers to assess satisfaction levels, gather feedback, and identify opportunities for upsell and cross-sell.
• Proactively monitor customer usage and engagement metrics, identifying trends and patterns to anticipate potential churn risks and develop proactive retention strategies.
• Drive customer onboarding and adoption initiatives, providing training and resources to ensure successful implementation and utilization of our solutions.
• Act as a trusted advisor to customers, offering strategic guidance and best practices to optimize their use of our products and achieve their business objectives.
• Champion customer advocacy initiatives, including case studies, testimonials, and referrals, to showcase the value of our solutions and drive brand loyalty.