Customer Success Manager - Helsinki

at  Management Events

Management Events, a dynamic B2B growth company, is seeking a passionate Customer Success Manager to be part of our growth story. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services.

QUALIFICATIONS:

• Experience in a customer-facing role, ideally within sales, account management, customer success or a similar field
• Proven track record of building and nurturing strong client relationships
• Excellent communication and interpersonal skills, with a professional and engaging demeanor
• Proficiency in both Finnish and English. Other languages such as Dutch, German, French, Swedish, Norwegian or Danish is a plus
• Strong analytical and problem-solving abilities
• Ability to work independently while also thriving in a collaborative environment

ABOUT THE ROLE:

In this pivotal role, you will be the primary point of contact for our valued customers, fostering strong relationships and ensuring their success through our services. You’ll coach and motivate solution providers to get the most out of our service, ensuring they generate valuable leads and connections through 1-to-1 meetings and invitation-only events. This role is sales-driven, as you’ll act as an extension of our sales team, fostering long-term customer relationships and driving repeat business.

RESPONSIBILITIES:

• Cultivate and manage strong, long-term relationships with clients
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience
• Equip solution providers with the necessary knowledge and tools to optimize their experience and maximizing lead generation and relationship building opportunities
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions