Customer Success Manager

at  HSI

REQUIREMENTS

This role would suit someone with:

• Experience with 7 + years of managing client accounts
• Excellent communication and problem-solving skills
• You have an interest in technology and master new technology easily
• Experience working in a SaaS (software as a Service) Relationship role
• Experience in a Health, Safety and/or Employee Wellbeing role
• Experience with data and reporting
• Experience Sales Force software (or similar CRM/Ticketing systems)
• Proficient in project management tools, MS Office Applications, experience with CRM tools (Sales Force software preferable)

This is an exciting opportunity to join a market-leading and rapidly growing function, highly focused on achieving goals and delivering results. This is a highly collaborative, engaged, and dynamic team who pride themselves on their attention to detail, living the above values and keeping a client-focused approach at the forefront of everything they do.

ABOUT THE ROLE:

We believe that more than anything else, customer happiness has, and will continue to drive the success of our business. We don’t just want to meet expectations, we want our customers to say ‘Wow’ about our products and service and recommend us willingly!
A Customer Success Manager (CSM) plays a critical client facing role at HSI APAC (Asia-Pacific). The role is responsible for maintaining strong relationships with clients, supporting their experience with product and service and retaining the license long term.
This role requires excellent communication, and a strong understanding of technical vernacular in order to effectively support clients and work with internal stakeholders.
In order to be successful, they need to know the ins and outs of a product or service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds. The primary goal is to keep the customer’s needs and wants top of mind, regardless of sales quotas and new product releases.

This role would suit someone with:

• Experience with 7 + years of managing client accounts
• Excellent communication and problem-solving skills
• You have an interest in technology and master new technology easily
• Experience working in a SaaS (software as a Service) Relationship role
• Experience in a Health, Safety and/or Employee Wellbeing role
• Experience with data and reporting
• Experience Sales Force software (or similar CRM/Ticketing systems)
• Proficient in project management tools, MS Office Applications, experience with CRM tools (Sales Force software preferable