Customer Success Manager, IgniteTech (Remote) - $60,000/year USD

at  Crossover

Are you ready to revolutionize customer success? While most companies are stuck in reactive mode, we’re pioneering an AI-powered approach that’s changing the game. At IgniteTech, we’re not just keeping up with the SaaS market - we’re defining its future.
Picture yourself at the intersection of artificial intelligence and customer relationships, where data-driven insights meet human empathy. We’re not just solving problems; we’re preventing them before they surface. In a world where only 33% of businesses proactively use technology for customer engagement, we’re proud to be leading the charge in AI-first customer success.
This role isn’t about following the traditional playbook - it’s about writing a new one. You’ll be wielding cutting-edge AI tools to transform customer interactions from routine check-ins into strategic growth opportunities. If you’re excited about being at the forefront of innovation while building meaningful customer relationships, this position could be your next career-defining move.

CANDIDATE REQUIREMENTS

• Navigate the B2B software landscape with 2+ years of customer success expertise under your belt
• Demonstrate hands-on experience with modern AI tools like ChatGPT, Claude, or Bard - you’re already riding the AI wave

THIS POSITION IS ALSO KNOWN AS:

• Client Solutions Executive
• Manager of Customer Success
• Customer Success Consultant
• Senior Customer Success Specialist
• AI Sales Consultant
• AI Customer Success Manager
• AI Account Executive
• Customer Experience Manager
• Client Engagement Manager

WHAT YOU WILL BE DOING

• Orchestrate AI-powered customer journeys that turn data into delight - from smart issue resolution to personalized engagement strategies
• Transform product adoption through intelligent recommendations and customized user experiences
• Drive business growth by identifying and capitalizing on AI-detected opportunities for expansion and optimization

WHAT YOU WILL NOT BE DOING

• Cold calling or hunting for new business - we’re focused on nurturing existing relationships
• Getting bogged down in technical support tickets - we have dedicated teams for that
• Writing code or developing products - though you’ll be instrumental in shaping their success

KEY RESPONSIBILITIES

• Champion customer success by masterfully combining AI insights with relationship management to boost retention, deepen engagement, and unlock new revenue streams through strategic upselling