Customer Success Manager - Italian speaking (Milan)

at  Formalize

Are you looking for a big challenge and an opportunity to make an equally big impact as an early hire in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position

QUALIFICATIONS AND ABOUT YOU

• Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer facing position
• Experience working with SaaS platforms
• Strong communicator, collaborator and problem solver
• Connect effortlessly with clients and build lasting relationships
• Professional with great business acumen and customer understanding
• Structured, diligent and dedicated
• Professional fluency in English
• Native fluency in Italian
• You thrive in an environment where you contribute to maintaining a high momentum

TEST IN THE RECRUITMENT PROCESS

In the recruitment process, we use talent profiles. You will therefore receive a link to the test after sending your application.

Experience shows that it provides the best experience for both candidates and us as a company. It’s not about answering right or wrong, but whether one’s talents match the context you will work in. We want to hire a colleague who really thrives and flourishes with us, and therefore we are looking for the employee who will be a good fit with Whistleblower Software in relation to

• Fit between the person and work tasks
• Fit between the person and the colleagues in the team
• Fit between the person and the role

We know that when this is staged optimally, you thrive and succeed much better in your job.

RESPONSIBILITIES

• Work closely with our customers to solve problems, create value and build loyalty
• Help build and optimize our Customer Success function across products and customer tiers
• Collaborate on projects across departments to improve the customer experience
• Be a source of customer feedback and qualified product ideas
• Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international tea