Customer Success Manager

at  Itransition

DESCRIPTION

We’re searching for skilled 100% Remote Customer Success Managers / Account Managers in Poland and Portugal to become part of our international IT consulting team
office remotePolandPortugal

REQUIREMENTS

• +3 year of work experience as a project manager or account manager on IT Consulting or software development environment
• Positive and negative IT project management experience
• Knowledge of principles of Agile software development and methodologies
• Experience in running multiple IT projects simultaneously, time management and prioritizing skills
• Understanding of principles of resource management and team interaction, partner with customers and production team members to align project goals and objectives
• Experience in customer relationships building
• Experience in IT services sales, drafting proposals as well as contract negotiations with customers
• Strategic thinking and able to solve long term difficulties
• Knowledge in Jira, Confluence or other agile tools
• Great command of English, for both speaking and e-mailing
• Advanced level of English is a must

• Facilitating work of account teams: tasks within the process of account management
• Executing account plans and meeting account targets as well as overseeing this process
• Building and developing customer relationships, customer expectations management and negotiations
• Growing business with existing clients. Long-term this is not a sales position per se