Customer Success Manager - K12 Education and Healthcare (Iowa)

at  Hazel Health

Hazel Health is the nation’s largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.
By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel’s diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers.

MINIMUM EXPERIENCE:

• Experience working with children in diverse socio-economic environments
• Prior experience with schools - this is a great opportunity for former teachers and school staff transitioning out of the classroom!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Ability to travel for ~80% of the time
• Must currently reside in Iowa

Preferred experience:

• Prior experience within start-up or hyper-growth environments
• Existing relationships in Iowa

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.
Total on-target compensation for this role is market competitive, ranging from $80k - $90k. This package consists of both base pay and a performance-based component as an incentive opportunity for those who excel. Additional benefits include a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.
We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.
We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and “fair chance” ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.

THE ROLE:

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team.
As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves. You will work closely with the Account Management and Implementation teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with our school nurses and other health staff, at the forefront of ensuring access to quality healthcare for all students.
Location: Iowa, with up to 80% in the field

OTHER RESPONSIBILITIES

• Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact.
• Advocate for the customer’s needs across Hazel.
• Accurately enter customer-related activities, communication, market data, and critical issues into a CRM, ensuring all insights are integrated into strategic account planning.