Customer Success Manager

at  LexisNexis GmbH

Posted 30+ Days Ago Full time Germany - Frankfurt (Baseler Platz) +3 more locations
Role: Customer Success Manager
Language: German required
Location: Germany
About the Business:
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.
About our Team:
An inside sales position within the DACH direct sales team, responsible for Account Relationship and Retention for LexisNexis Risk Solutions products and solutions across the EMEA territory (DACH team).
About the Role:
This role will be responsible for supporting renewals through proactive engagement with the Account and identifying upsell and cross sell opportunities of existing clients. The role will also require close collaboration with the rest of the regional sales team to maximize revenue opportunities.

Responsibilities:

• Establish and Maintain Client Base/Relationships through regular client interactions, including, but not limited to, meetings, responding to client’s requests and feedback in a timely manner
• Working alongside other Key and Strategic Account Managers in order to help teams’ client database with various queries: products usage, renewals and renewal related questions, documentation and other administrative tasks
• Retain and grow key services within existing customer base
• Own the value proposition positioning statement and use cases for the assigned portfolio and territory in order for the customer to recognize value and to differentiate over alternative
• Effectively working alongside other stakeholder departments to ensure an integrated approach to customer care and to ensure market needs are being met and value is recognized
• Preparing and maintaining an effective portfolio management plan; documenting key goals for individual customers in relationship to sales, marketing and customer service activities to meet strategic financial and business targets.
• Keeping up to date with market and competitive developments, such as major regulatory changes and new product offerings

Experience / Qualifications:

• BS/BA or equivalent is desirable
• German language required (C1)
• 1-3 years account management experience and experience within the financial sectors / markets is preferable.
• Strong organizational, time management and communicational skills
• Understanding of professional research process and have the ability to quickly develop an in depth understanding of LexisNexis Risk Management products and solutions and how they apply to the customer’s needs.
• Demonstrate outstanding networking capabilities, business maturity, and technical knowledge
• Able to work as part of a team, accomplishing mutual team goals
• SalesForce knowledge a plus

Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

• Establish and Maintain Client Base/Relationships through regular client interactions, including, but not limited to, meetings, responding to client’s requests and feedback in a timely manner
• Working alongside other Key and Strategic Account Managers in order to help teams’ client database with various queries: products usage, renewals and renewal related questions, documentation and other administrative tasks
• Retain and grow key services within existing customer base
• Own the value proposition positioning statement and use cases for the assigned portfolio and territory in order for the customer to recognize value and to differentiate over alternative
• Effectively working alongside other stakeholder departments to ensure an integrated approach to customer care and to ensure market needs are being met and value is recognized
• Preparing and maintaining an effective portfolio management plan; documenting key goals for individual customers in relationship to sales, marketing and customer service activities to meet strategic financial and business targets.
• Keeping up to date with market and competitive developments, such as major regulatory changes and new product offering