Customer Success Manager (m/f/d)

at  FACTFinder Holding GmbH

YOUR MISSION

• Responsible for the development and establishment of long-term customer relationships in the UK and DACH region
• Support of an assigned portfolio of customers
• Consulting, presenting and selling our products and services according to customer needs
• Close collaboration with internal departments such as consulting, development or service desk to ensure customer satisfaction
• Working closely with agencies and technology partners to strategically develop our clients’ businesses
• Supporting your customers in achieving their e-commerce goals, their KPIs and objectives
• Proposal preparation up to contract negotiations with decision makers
• Executing sales campaigns on your own responsibility
• Documentation of all sales activities and customer communication in our CRM system
• Develop and maintain your own sales pipeline for KPI-based control and prioritization of activities
• Interaction with C-level and with customers

ABOUT US

FactFinder is the European leader in eCommerce product discovery and search. Using authentic intelligence, the unique combination of artificial and human intelligence, FactFinder understands every shopper’s intent from the first click – increasing conversions and boosting revenues by over 30%.
For over two decades, FactFinder has been trusted to support billions of search queries a year, for thousands of B2B and B2C brands including Intersport, White Stuff, OBI, Stihl, and MyTheresa. FactFinder is headquartered in Germany, with offices in Berlin, London and Stockholm. Visit www.fact-finder.com for more information.

Please refer the Job description for details