Customer Success Manager (m/w/d) (French speaking)

at  osapiens Services GmbH

OSAPIENS – JOIN US IN BUILDING A SUSTAINABLE FUTURE!

At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard.
We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.

YOUR EXPERIENCE

• Bachelor’s or master’s degree in Business Administration, Marketing, Sales, or related
• Experience as a Customer Success Manager or similar role in a SaaS company using CRM and customer success platforms (e.g. Salesforce)
• Strong understanding of SaaS sales processes and experience with upselling and cross-selling
• Excellent communication and presentation skills, with the ability to effectively engage and influence both technical and non-technical stakeholders
• Proven ability to build strong relationships with customers, ensuring high customer satisfaction and loyalty

ABOUT US

osapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.
We leverage our cloud-based technology platform, the ’osapiens HUB’, and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accomodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.
osapiens was founded in Germany in 2018 and we currently serve over 1,200 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 300 people from 60 countries. In 2022, we were honoured to receive the German Founder Award in the ‘Rising Star’ category.

• You serve as the main point of contact and trusted advisor for assigned customers, understanding their business goals, and helping them achieve success with our SaaS solution
• You support the sales team in day-to-day business and conceptualize sales strategy for software solutions
• You conceive, implement, and monitor new and existing customer support in our CRM system, focusing on IT and sustainability markets
• You collaborate closely with sales and implementation teams for seamless onboarding of new customers