Customer Success Manager

at  MeisterLabs

WHAT MAKES YOU SPECIAL

• 5+ years’ experience. You bring extensive experience in customer success within the B2B SaaS industry.
• Industry knowledge. You have extensive experience in overseeing the customer lifecycle and bring a deep understanding of customer success best practices and methodologies, enabling you to provide expert guidance and support both internally and externally.
• Excellent communicator. You are a charismatic, native-level speaker of German and English, capable of engaging and inspiring our customers.
• Strategic thinking. You adapt and execute customer success strategies according to Meister’s unique circumstances and company goals, demonstrating a builder mentality that drives continuous improvement.
• Analytical skills. You independently analyze customer health metrics and KPIs to identify areas for improvement, using data-driven insights to enhance customer satisfaction and retention.
• Project management. You organize comprehensive customer success plans, manage projects effectively, and coordinate with cross-functional teams to ensure timely and high-quality deliverables.
• Agile mindset. You bring experience in using scrum, agile or similar frameworks to enhance project efficiency and collaboration.
• Experience with digitization initiatives. You have a background in leading or participating in digitization projects, driving innovation and process improvement.

ABOUT US

For millions of teams worldwide, Meister products are an indispensable part of a successful working life. We create stunningly-designed, team-focused and user-friendly tools that bring joy to work and simplicity to collaboration: our users, products and team all work beautifully together. With offices in Vienna, Munich and Seattle, we’ve established a strong base for more than 160 talented employees to fulfill their potential. Now, thanks to an empowering system for remote work, we can search the world for the best tech talent, finding new team members who drive us toward our ambitious global goals. You could be one of them: make the leap and join an established, well-funded software company that lives and breathes innovation

Customers. Their success is your success. Your success is our success. As a Customer Success Manager at Meister, you’ll engage with a portfolio of customers to build meaningful, long-term relationships and manage the entire customer journey, from onboarding to renewal. Think you’ve got what it takes? Then we’d love to hear from you.