Customer Success Manager - Netherlands

at  swanio

ABOUT

Swan is the leading European fintech specialized in embedded banking. A laureate of the French government’s selective year list of tech champions, “French Tech Next 120,” we are quickly expanding across Europe.
Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their products through our Banking-as-a-Service platform. This approach, known as “embedded finance”, empowers businesses to elevate their offerings and create new revenue streams — often times tripling their revenue!
Our founders’ vision from the beginning was Simplicity: that anyone with a fintech idea at 2 am can visit our website, start building, and buy themselves a coffee with a self-issued card the very next day. That vision has taken us far.
Following a 38M€ Series B round last September, we have been doubling our headcount and already have over 230 Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, Amsterdam, and Milan! If you’re excited about joining a European fintech adventure, Swan is the way!
To learn more about us: About Swan ; Our story.

JOB DESCRIPTION

Swan is looking for a Customer Success Manager, to join its operations team. This position could be based in our Amsterdam or Paris office.
Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-to-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, Technical Writers as well as our KYC teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!
As a Customer Success Manager, you will manage a portfolio of partners throughout their life with Swan. You will be an expert on Swan products and ensure that the relationship between Swan and its clients is a success from an operational point of view

Please refer the Job description for details