Customer Success Manager

at  NowSecure

Join Our Mission: To Save the World from Unsafe Mobile Apps! NowSecure is the mobile app security software company trusted by the world’s most demanding organizations and most advanced security teams.
As the standards-based mobile app security and privacy company, NowSecure protects the Mobile App Economy. The world’s most demanding organizations, innovative mobile developers and advanced security and compliance teams entrust NowSecure to safeguard millions of mobile app users across banking, insurance, high tech, IoT, retail, hospitality, energy and government sectors. Only NowSecure delivers the full solution suite of continuous security and compliance assessment with the depth, speed, accuracy, and efficiency to meet modern business demands. Dedicated to the open-source community and standards including OWASP, ioXt and NIAP, NowSecure is SOC 2 certified and recognized by IDC, Deloitte, Gartner and TAG Cyber.www.nowsecure.com

YOUR OPPORTUNITY

At NowSecure, our Customer Success Managers (CSMs) are tasked with ensuring that each and every customer has a marvelously successful ongoing relationship with NowSecure. We are doing an amazing job already, but we need your help to continue this great work and to continue to grow our business. We are looking for high-energy and passionate individuals to join our CSM team. You understand the value of fostering customer relationships, you provide steerage, and you advocate for the principle of a virtuous cycle of customer success and improved revenue performance. You will work with customers to help them realize the full value of NowSecure and ensure that they achieve success in their business goals.
(Check out some of our Customer testimonials: https://www.nowsecure.com/customers/)

SKILLS AND EXPERIENCE NEEDED FOR SUCCESS

• Bachelor’s Degree or 3-5 years of equivalent work experience in Customer Success/Technical Account Manager/Consulting
• Excellent written and verbal communication, listening, and presentation skills
• Familiarity with Cloud environments and integrations
• Familiarity with DevOps Methodology
• Project Management experience
• Ability to work effectively and add value as a team member

• Leading the execution of the NowSecure Customer Success Program
• Managing a customer base of approximately 15 - 35 Accounts
• Familiarizing yourself with customer environments, requirements, and milestones in order to help drive VALUE!
• Developing strong technical understanding of all NowSecure products and services
• Staying up-to-date on relevant solutions, products and services
• Providing customer feedback to Product Management on feature enhancement requests, and product bugs to support relevant teams as needed
• Providing updates to customers on requested features, bug fixes and product roadmaps
• Understanding relevant industry based policies as they pertain to mobile, OWASP, PCI, HIPAA or NIAP
• Supporting and overseeing presentations and demos for customers including reinforcing the value, features, and benefits of NowSecure solutions
• Driving solution adoption and usage through advanced reporting and ongoing customer enablement
• Overseeing and leading technical support in a fast paced environment
• Maintaining account updates in Salesforce.com