Customer Success Manager

at  nurturgroup

Nurtur are looking for a Customer Success Manager.
Nurtur is a diverse group of businesses brought together on the basis of holistically delivering maximum potential growth to Estate and Letting Agents.
Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share.

THE OPPORTUNITY

Are you passionate about providing world-class customer service? A fantastic opportunity has opened up for you to join a fast-growing company at the forefront of digital marketing and become part of BriefYourMarket.coms Customer Success team!
We’re looking for a friendly and experienced Customer Success Manager to join us full-time. As a Customer Success Manager, you will be responsible for the retention and growth of our customers across out brands.
Your focus will be to build relationships with our customers through delivering excellent customer success, training and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed our retention objectives.
We are big on culture at Nurtur; committed to building an inclusive, supportive environment where you can do the best and most rewarding work of your customer-service career.

• Owning the support, adoption and expansions of your allocated customers across our brands.
• Act as the main point of contact for your customers.
• Handle upselling and renewal enquiries for your customers.
• Deliver monthly strategy and business reviews to demonstrate ROI to customers.
• Collaborate with relevant teams to create educational material to help drive product adoption and improve our overall Net Promoter Score (NPS).
• Regularly engage with your customers on social media and stay on their radar.
• Act as an escalation liaison between the customer, our Support Team and Product Teams to help resolve technical issues blocking product adoption or usage.
• Develop a deep understanding of individual customer objectives and how our product can facilitate these for them.Be a brand ambassador at all times and build our company brand with each interaction.
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  Location: Derby
  Hybrid working will be available after probation period is passed.
  Please note: Candidates must have the right to work in the UK as we are unable to offer visa sponsorship at this time.
  No agencie