Customer Success Manager

at  PastaHR

We are on the hunt for a Founding Customer Success Manager (100%) to join our team as soon as possible.

What does Customer Success mean at PastaHR?

• As a Customer Success Manager at PastaHR, you will be the heartbeat of our customer interactions, guiding them through their journey with us. From the moment a contract is signed, you’ll be their go-to person, ensuring they feel supported and excited about every step, from onboarding to exploring new features, expanding their usage, and even through potential off-boarding.
• We believe Customer Success is vital to PastaHR’s future, and while our founders have been laying the groundwork, it’s time for someone to fully own and scale this function to new heights.

Tasks

• Captain the Customer Success Ship: Take full ownership of the Customer Success function at PastaHR.
• Innovate with Passion: Infuse fresh ideas and spearhead projects, continuously enhancing our customer experience.
• Champion Customer Needs: Swiftly address inquiries and resolve issues, translating customer feedback to help shape the direction of PastaHR’s product and help steer internal priorities within other teams such as Sales, Marketing, etc. with your feedback.
• Onboard with Excellence: Guide new and existing customers through their PastaHR journey, ensuring they unlock the full potential of our platform with ease and enthusiasm.
• Cultivate Lasting Relationships: Build and nurture deep, trust-based relationships with customers, becoming their indispensable ally.
• Propel Growth: Discover and capitalise on opportunities for upselling and cross-selling, driving our success and that of our customers.
• Track Success: Monitor customer satisfaction and success metrics, celebrating wins and continuously striving for improvement.

Requirements

• Educational Background: Completed a Bachelor’s degree in a relevant field.
• Relevant Experience: Experience in tech/startup, consulting, IB, or a similar field is required.
• Engagement: Track record of extracurricular engagement (e.g., side projects, sports, social initiatives).
• Communication Skills: Excellent verbal and written communication skills in German and English (French, Italian, and any other languages are a plus).
• Versatility: Extremely versatile and ambitious.
• Business Acumen: Strong business acumen and a flair for B2B consultative solution selling.
• Passion: Passion for entrepreneurship, technology, and innovation.

Benefits

• Impact & Growth: At PastaHR you’ll get the possibility to shape a company from the earliest days and grow with us. We get things & decisions done in days instead of weeks.
• Responsibility: From day one on, you’ll fully own your own projects and get the chance to build up a team.
• Freedom & Flexibility: We give you a lot of freedom and flexibility about how you do your work. Things just need to get done.
• Technology: Work with the newest tools, technologies and gadgets (e.g. choose your own device)
• Vacation: We offer 25 paid vacation days per year.
• Salary: A competitive compensation based on a meritocracy instead of politics
• Equity: We offer attractive equity packages to all our full-time employees.
• Other benefits: Fast decision processes, bi-weekly company lunches, merch etc.

How do we work?

• Customer centricity: With everything we do, we try to delight our customers and users.
• Ownership: We are a team of doers who take on responsibility and ownership proactively, work independently, and get things done (well) with little oversight.
• Excellence & Speed: We don’t want to be average. That’s why we strive for excellence and are obsessed with speed. We treat issues only with the complexity they deserve, and do not overcomplicate/over-discuss things.
• Teamwork: We win and lose as a team. Egoists are not accepted.
• Fun: We don’t just work for the sake of working. Besides non-work related things we do as a team regularly (dinners, offsites etc.), we want to have fun every day and don’t take things too seriously.
• Hybrid Work: We don’t offer any fully remote positions. We believe in the early days of a company working together in the same room and having team events regularly is extremely important. You can work from home, but we are looking for people who want to be part of and shape our company and culture, not solely through video calls.

• Captain the Customer Success Ship: Take full ownership of the Customer Success function at PastaHR.
• Innovate with Passion: Infuse fresh ideas and spearhead projects, continuously enhancing our customer experience.
• Champion Customer Needs: Swiftly address inquiries and resolve issues, translating customer feedback to help shape the direction of PastaHR’s product and help steer internal priorities within other teams such as Sales, Marketing, etc. with your feedback.
• Onboard with Excellence: Guide new and existing customers through their PastaHR journey, ensuring they unlock the full potential of our platform with ease and enthusiasm.
• Cultivate Lasting Relationships: Build and nurture deep, trust-based relationships with customers, becoming their indispensable ally.
• Propel Growth: Discover and capitalise on opportunities for upselling and cross-selling, driving our success and that of our customers.
• Track Success: Monitor customer satisfaction and success metrics, celebrating wins and continuously striving for improvement