Customer Success Manager (Platform Adoption Specialist)

at  DEEPKI

Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability.
We are seeking a highly motivated and customer-centric Customer Success Manager (Platform Adoption Specialist) to join our dynamic team to manage our german and international customers from our office in Berlin. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients. You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution. This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities.

KEY FIGURES

• 400M+ square meters monitored
• 60+ countries where we operate
• 400+ references across the world
• 400+ employees globally
• 216K+ tCO2e saved by our customers each year
  We are looking for talented individuals that share our drive and motivation to accelerate real estate’s environmental transition at an international scale!
  Our team represents a mixture of different backgrounds and experiences, working together to ensure the best possible customer experience. We pride ourselves on our employees’ openness and curiosity. Joining Deepki means becoming a team player, being willing to learn and giving a purpose to your work!
  Do you feel like you meet most requirements, but not all of them? We want to hear from you!
  Deepki is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, passion, merit, and business need.

• Primary point of contact for end-user enablement, platform improvement and issue resolution
• Provide exceptional customer service by promptly addressing and resolving client questions, concerns, and technical issues through various channels (e.g., email, phone).
• Conduct thorough training sessions and workshops to educate clients on the platform’s features, functionality, and best practices.
• Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
• Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
• Contribute to the creation and improvement of internal processes, with a specific focus on international deployment
• Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system.