Customer Success Manager

at  Premise

For years, the status quo in data aggregation has lacked visibility, moved slowly, and cost too much. Leaving organizations to make critical decisions, day after day, without the whole picture. Premise changes that.
Across more than 140 countries, our technology connects communities of global smartphone users to source actionable data the decision makers need. So leaders inside organizations, non-profit agencies and governments can now make the best decisions under the best conditions.
With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency, ensuring that the data they’re gathering is going to an organization that values it and values them.

POSITION SUMMARY

Premise is expanding, and we are seeking to add a Customer Success Manager III to our team. In this role, you will enhance customer retention by implementing a sustainable service model and cultivating profitable, long-lasting commercial relationships for the company.
*This is an onsite position based out of our Bogota, CO office.

• Foster and maintain sustainable, profitable business relationships through strategic development and ongoing service.
• Implement business strategies that enhance our value proposition for clients.
• Collaborate with various departments to ensure optimal management of promised products, guaranteeing quality and timely delivery.
• Conduct regular visits to assigned clients to present management reports and highlight our value propositions.
• Monitor and follow up on action plans established with clients.
• Address customer requests, concerns, and requirements, ensuring a high level of responsiveness.