Customer Success Manager (Project Delivery)

at  Askable

SKILLS AND EXPERIENCE YOU’LL BRING

To hit the ground running in this role you’ll need at least 2 to 3 years experience working as a Customer Success Manager, Project Delivery Manager, Account Manager, Partnerships Manager or similar. As well as:

• Excellent verbal and written communication skills: to build and maintain authentic customer relationships and construct and present effective proposals

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THE MINDSET YOU’LL NEED

• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
• Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
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ABOUT THE ROLE

As a Customer Success Manager focussing on Project Delivery you’ll be working with a specific set of customers with the goal of giving them a 6-star experience. You’ll use your relationship skills to build rapport, understand their need and ensure their projects are delivered seamlessly.
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WHAT YOU’LL DO

• Project Management: Oversee multiple UX research projects concurrently, managing timelines, deliverables, and communication to ensure seamless execution from start to finish.
• Researcher Sourcing and Matching: Identify, source, and match appropriate UX researchers from our network to meet the unique needs and specifications of each client project.
• Client Satisfaction: Act as a point of contact for clients, ensuring their needs are understood and met throughout the research process. Maintain high levels of client satisfaction by delivering high-quality insights and managing expectations.
• Collaboration and Coordination: Work closely with cross-functional teams, including research operations, sales, and customer support, to ensure project success and smooth handovers.
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To hit the ground running in this role you’ll need at least 2 to 3 years experience working as a Customer Success Manager, Project Delivery Manager, Account Manager, Partnerships Manager or similar. As well as:

• Excellent verbal and written communication skills: to build and maintain authentic customer relationships and construct and present effective proposal

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite.

• Competitive salary
• Askable Days: a bonus paid day off every month (giving you a total of 7 weeks annual leave! )
• A half-decent, mostly healthy, and always delicious lunch, every day
• Free public transport to get you to and from the office
• And more! We’ll be happy to chat about all our other perks during the interview process