Customer Success Manager (R-17270)

at  Dun Bradstreet

Søborg, Region Hovedstaden, Denmark -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate09 Apr, 2025Not Specified20 Jan, 20253 year(s) or aboveHiringNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

WHY WE WORK AT DUN & BRADSTREET

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
We are building our Northern European Customer Success team and now recruiting more talented team members! We are looking for a Customer Success Manager in Denmark to join our Northern European team. This role is the primary point of responsibility and accountability for all service obligations to ensure we realise value for D&B’s largest clients.
This role will be located in our offices in Søborg with a hybrid working format if desired.

Responsibilities:

KEY RESPONSIBILITIES:

  • Accountable for assigned client’s overall success with D&B: driving adoption & value realisation activities, growth of D&B footprint, client satisfaction and supporting renewals.
  • Work closely with D&B Sales/Customer Success Leaders to categorize client engagement opportunities based on risk, spend and growth opportunity and coordinate Post-Sales Teams to deliver all services covered by the contractual agreement.
  • Partner with clients to create/deliver a D&B solution value plan to ensure business goals are achieved.
  • Independently network and own service relationship with your customer community via face to face meetings to build intelligence on technology infrastructure, strategic objectives and further D&B partnership.
  • Design meaningful metrics and KPIs to evidence value (ROI) from client investment in D&B Solutions and accountable for reporting to internal/external stakeholders.
  • Deliver external service reviews (preferably Face to Face) to review solution adoption, progress key initiatives and assess client sentiment.
  • Actively contribute to strategic account planning by sharing intelligence from service relationship with sales peers.
  • Own development of the service engagement plan by periodically assessing customer health and creating/executing the roadmap of service activity that drives improved business outcomes.
  • Develop specialist industry knowledge relevant to your customer base to advise on industry dynamics/ trends, peer best practices and how best to utilize D&B Solutions.
  • Work within an account team matric and lead senior stakeholders/User communities identifying their vision by evangelizing the capabilities of D&B.
  • Identify risks to clients achieving their stated business goals and work with the virtual team to build a risk mitigation / get well plan.

WHILST SOME ROLES DO HAVE CERTAIN REQUIREMENTS WHICH ARE ESSENTIAL, WE TRY TO FOCUS ON HIRING BASED ON POTENTIAL RATHER THAN CV AS MUCH AS POSSIBLE. IF YOU ARE UNSURE YOU FULLY MEET THE REQUIREMENTS, WE WOULD STILL LOVE TO HEAR FROM YOU!

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever’s Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform

Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Denmark include:

  • 5 weeks statutory holiday + 1 week “feriefridage”
  • Two paid volunteer days to contribute to causes in your community
  • A paid day every year to use for your health and wellness
  • Local “Personaleforening” arranging local events
  • Subsidized lunch scheme
  • Health insurance included in pension agreement
  • Access to free services providing support and counselling
  • Flexible working arrangements and hybrid work arrangement for most role


REQUIREMENT SUMMARY

Min:3.0Max:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Søborg, Denmark