Customer Success Manager (Remote)

at  Codacy

YOUR MISSION

We are looking for a Customer Success Manager who will help Codacy’s customers to achieve an increase in the value they receive from our product and enable them to achieve their organizational goals. Codacy’s number one objective is improving net retention and all departments are aligned around this initiative. This means this is a unique opportunity to join a company that is really focused on our customers and understands the importance of customer success in building a scalable business.

YOUR PROFILE

• Educational Background: Bachelor’s degree in Business, Computer Science, or a related field.
• Experience: 2-3 years in Customer Success, Account Management, or Account Executive roles, with a proven track record of success.
• Startup Expertise: Hands-on experience in a Series A/Series B startup, where you’ve thrived in a dynamic, ‘figure it out’ environment and worn multiple hats.
• Technical Proficiency: Experience with technical and/or SaaS products, with the ability to understand and articulate complex concepts.
• Communication Skills: Outstanding verbal, written, and presentation skills, with the ability to communicate effectively with diverse audiences.
• Team Collaboration: Strong ability to work independently and as part of a team, contributing to a collaborative and supportive work environment.
• Prioritisation: Expert at prioritising tasks and applying Pareto’s Principle to focus on the 20% of activities that drive 80% of results.
• Organisational Excellence: Exceptional organisational and time management skills, capable of handling multiple projects simultaneously without compromising quality.
• Process Improvement: Process-oriented mindset passionate about continuously refining and improving workflows.
• Customer-Centric: Deep passion for customer service, committed to understanding and addressing customer needs.
• Curiosity & Inquisitiveness: A natural curiosity and eagerness to learn, always seeking to understand and explore new ideas.
• Empathy & Kindness: Genuine kindness and empathy towards people at all levels of the organisation, fostering a positive and inclusive workplace culture.

ABOUT US

Codacy’s vision is to enable everyone to craft software with confidence while focusing on impacting the world at the speed of thought.
Our DevOps Intelligence Platform includes four solutions that enable software development teams to achieve their full potential and give management teams visibility on their investment through Codacy Quality, Codacy Security, Codacy Coverage and Codacy Pulse.
We’re curious, funny, radically honest, yet kind, and thrive on collaboration and transparency. We’re a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential and are driven by having a worldwide impact on software development.

Please refer the Job description for details