Customer Success Manager - Remote

at  Steer

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.

Steer is looking for a Customer Success Manager to serve as a trusted advisor for building relationships, driving product adoption, and empowering our customers to fulfill their goals. You will be a subject-matter expert on the Steer platform and provide a unique level of consultation and inspiration to our customers. This role will be part of our energetic, empathetic and passionate Customer Success team. We are looking for a Customer Success Manager who enjoys collaboration, taking on new challenges at a growing startup, and driving value for our customers.