Customer Success Manager, Remote US
at Carrier
Atlanta, GA 30303, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Feb, 2025 | USD 157959 Annual | 11 Nov, 2024 | 3 year(s) or above | Interpersonal Skills,Leadership Skills,Technology,Analytics,Project Management Skills,Customer Engagement,Domain Experience,Energy Management,Data Science | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
REQUIRED QUALIFICATIONS
- Bachelor’s degree
- 5+ years of experience in Customer Engagement & Success
- 3+ years of Connected Buildings domain experience and IOT enabled digital products
- 3+ years of Building Automation experience
- Able to travel at least 20% of the time
PREFERRED QUALIFICATIONS
- Graduate Degree
- Experience working with various Building Automation Systems
- Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
- Proven ability to manage cross-functional teams without formal authority through influence and relationships
- Superior presentation, written, and verbal communication skills
- Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
- Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
- Leadership skills to manage across functional teams
- Interpersonal skills for managing in a team framework
- Project management skills
- Strong Analytics Skills
Responsibilities:
- Own Customer Success & Satisfaction for identified accounts
- Responsible for delivering customer success KPIs and program outcomes
- Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place
- Responsible for delivering planned revenue & upsell in the identified accounts
- Responsible to conduct weekly/biweekly status update meeting with customers
- Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
- Take up status reporting and generate the program level status for executive reviews
- Responsible to successful execution and closure to Pilot Programs
- Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
- Provide quality control, quality assurance, coordinating quality inspections and process coaching to project team to ensure quality; and Track Program KPIs and report to senior management
- Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
- Conduct Pilot Programs
- Support Sales Activities as and when required
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Atlanta, GA 30303, USA
