Customer Success Manager

at  Robert Half

Robert Half has partnered with a leading cyber security firm, in search of a Customer Success Manager to join the team. They specialise in providing managed services alongside defensive and offensive security solutions, helping organisations future proof their cyber defences and achieve genuine security improvements.

REQUIRED SKILLS & EXPERIENCE

• Proven experience in a customer-facing role
• Strong interpersonal skills with the ability to build and maintain relationships at all levels
• Excellent written and verbal communication skills
• Ability to understand and communicate complex technical concepts to non-technical stakeholders
• Strong project management and organisational abilities
• Experience in or understanding of the cybersecurity industry is advantageous

IDEAL CANDIDATE PROFILE

We’re looking for someone who:

• Takes an empathetic approach to client relationships
• Maintains a strong focus on customer service excellence
• Can bring fresh ideas while working within established frameworks
• Is comfortable with both strategic thinking and hands-on client management
• Is a proactive problem-solver with a client-first mindset

ROLE OVERVIEW

We are seeking an experienced Customer Success Manager to join the team in their Acton office, London. This role focuses on nurturing and maintaining strong relationships with existing client base, ensuring service excellence, and acting as the bridge between the technical teams and clients.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships through regular engagement and face-to-face meetings
• Coordinate internal resources to ensure timely delivery of services and swift resolution of client issues
• Manage and contribute to market insights content
• Drive client satisfaction and retention through proactive relationship management
• Act as an internal advocate for client needs and ensure service delivery meets expectations
• Organise and participate in regular client check-ins and social engagements