Customer Success Manager

at  RoomRaccoon

ROOMRACCOON

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.
Title: Customer Success Manager
Type: On-site
Terms: Full-time
Language: English
Location: Only considering applications based in South Africa (Cape Town)

PRODUCT AND MARKET KNOWLEDGE

• Identify upsell opportunities by understanding customers’ evolving needs and objectives.
• Collaborate with the sales team to develop tailored proposals and strategies for expanding customer usage.
• Deliver demos of RaccoonPay and showcase additional benefits to interested hoteliers.
• Develop a comprehensive understanding of our product suite, competitor offerings, and pricing.

KEY SKILLS:

• Non- negotiable: Fluent English
• 2+ years of work experience in a similar role
• Hotel experience
• Experience with upselling & cross-selling
• Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities

BENEFICIAL SKILLS

• SaaS experience is advantageous

Please refer the Job description for details