Customer Success Manager (RoW)

at  HEIMDAL SECURITY

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime!
We have been praised by the FBI and are winners of multiple awards, most recently the “Cloud Based Solution of the Year” at the 2023 Network Computing Awards and “Risk Management Award” at the Security Excellence Awards and 7 (!) awards in the G2 Fall report, such as “Best Support for Mid-Market”, “High Performer in the EDR, Endpoint Management, and Antivirus categories” and “Highest User Adoption in the EDR category”.
When joining Heimdal, you will embark on a thrilling ride in Europe’s fastest growing bootstrapped cybersecurity business, where we believe that the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches.

As a Heimdal Customer Success Manager , you will be responsible for ensuring customers obtain the maximum value possible from their investment in our products. You will work in close cooperation with sales leadership to improve retention, minimize churn risk, and drive additional growth through proactive engagement with your assigned customer base in our “Rest of World” territory.
You will have a consistent track record of success renewing Cloud subscription licensing, with growth, and in building beneficial, positive relationships with customers, the broader account management team, and channel partners.
This position carries a sales quota.
You will be based out of our Bucharest office (with opportunity for hybrid/remote work). You will report into Ross, our Customer Success Director UK/RoW.